Delivery Policy

At PSA Patches, we are committed to delivering high-quality custom patches and products in a timely and secure manner. Please review our delivery policy below to understand how we handle order processing, shipping, and delivery.

1. Order Processing & Production Time

All orders at PSA Patches are customized and made-to-order.

  • Production Time: 7 to 14 business days after the client approves the sample.

  • Production time may vary based on order quantity and complexity.

  • Note: Sundays are non-working days, and orders are not processed or shipped on Sundays.

2. Shipping & Delivery Time

We ship orders to customers located within the USA and Europe using reliable courier services including DHL, FedEx, and UPS.

  • Courier Delivery Time: 3 to 5 business days (after dispatch).

  • Once the order is dispatched, customers will receive a tracking number provided by the courier.

3. Shipping Charges

  • Shipping charges are based on the quantity and size of the order.

  • Small Orders: Shipping charges may apply.

  • Bulk Orders: We typically offer free shipping for orders with a good number of patches or items.

4. Delivery Delays

  • We aim to dispatch all orders within the stated production timeframe (7 to 14 business days).

  • Once dispatched, delivery timelines depend on the courier services (DHL, FedEx, UPS).

  • PSA Patches is not responsible for delays caused by the shipping carrier after the package has left our facility.

5. Tracking Information

  • A tracking number will be provided via email or preferred communication channel once the order is dispatched.

  • Customers can monitor their shipment through the courier's tracking system.

6. Quality Approval Before Dispatch

  • To ensure satisfaction, we provide photos and videos of the finished product before dispatch.

  • Final approval from the customer is required prior to shipping.

7. Address Changes

  • Customers can request a change in the shipping address before the order is dispatched.

  • Any additional shipping charges due to address changes may apply.

8. Lost or Damaged Items

  • Since we provide final visuals before dispatch and use reliable courier partners, we ensure every effort to deliver items safely.

  • In the rare event of a damaged or lost parcel during shipping, please contact the courier service directly using the tracking number provided.

For further assistance regarding your order or shipping, feel free to contact us at:
📧 Email: psapatches@gmail.com

Our patches are ideal for businesses, clubs, uniforms, promotional events, and fashion. With a seamless online ordering process, fast turnaround times, and worldwide delivery, we make it easy for you to design and receive custom patches that stand out. From concept to creation, PSA Patches is committed to helping you bring your vision to life—stitch by stitch.